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Culenz offers annual maintenance contracts (AMCs) for VR, hologram, simulator and museum installations. Preventive visits, repairs and content updates keep exhibits running, with response times written into the contract.
01 — Overview
VR headsets, projectors, PCs, hologram boxes and motion seats wear with daily use. Without care, small faults close exhibits and frustrate visitors.
An annual maintenance contract keeps installations running. Preventive visits catch problems before they cause downtime.
Culenz offers AMCs for VR, hologram, simulator, theatre and museum installations in India and Dubai.
02 — What's included
Scheduled visits to clean, test and update headsets, projectors, PCs and show control.
Remote diagnosis first, then an on-site visit when needed.
Critical spares kept ready, so one failed part doesn't close an exhibit.
Films, data or exhibits refreshed on an agreed schedule.
03 — Key features
Scheduled visits clean, test and update headsets, projectors, PCs and show control. Filters, lenses and cables are checked.
Software and content are updated during visits. That keeps systems secure and compatible.
When something fails, we start with remote diagnosis. Many problems are solved without a site visit.
When a visit is needed, response times are written into the contract. You know how quickly help will arrive.
Critical spares are kept ready, so one failed part doesn't close an exhibit. We agree the spares list at the start of the contract.
Spares are stored on site or at our nearest office, depending on the installation.
Films, data or exhibits can be refreshed on an agreed schedule. Fresh content gives repeat visitors a reason to return.
Updates can also fix errors or reflect new information. The installation stays accurate and relevant.
Public sites need proof that exhibits are running. Uptime reports show availability, faults and fixes for each period.
Reports help institutions meet their own reporting duties to funders and authorities.
Staff change over time, and new team members need training. Refresher sessions keep everyone confident with daily operation.
Training covers opening, closing, simple fixes and when to call for support.
We can also maintain installations built by other companies. We start with an audit of the equipment, software and documentation.
The audit shows what can be supported and what needs repair or replacement first.
Our AMCs cover VR headset fleets, hologram boxes, projection mapping, motion theatres, simulators, touch tables and show control systems.
Each installation has its own maintenance plan, based on its equipment and daily use.
VR headsets need regular cleaning, firmware updates, battery checks and lens care. Controllers and straps wear out with daily use.
We track every headset in the fleet and replace worn parts before they fail. Spare units keep sessions running while repairs happen.
Projectors need filter cleaning, lamp or laser checks and realignment over time. Hologram boxes and screens need calibration and cleaning.
Preventive care keeps images bright and sharp. It also extends equipment life, which protects your investment.
Basic cover includes preventive visits and remote support. Higher levels add faster response, on-site spares and content updates.
Public sites with high footfall usually need the higher levels. We recommend a level based on how much downtime would cost you.
04 — Our process
Every project starts with a free scoping call to agree goals, audience, venue, devices and dates. You then receive a written scope with dated milestones.
We gather your files, build a first draft and review it with you, in the headset or on site. Final content, testing and installation follow.
After launch, our crew runs the experience or hands it over with training. An annual maintenance contract can cover support, repairs and updates.
We agree goals, audience, venue, devices and dated milestones, and you sign off the scope.
We gather plans, photos or scans and build a draft for you to review in the headset or on screen.
Final models, content and interactions are added and tested on the target device.
Hardware is wired in, and the experience is rehearsed at the venue or a mock-up.
Our crew runs it or hands it over, followed by a review and a maintenance plan.
05 — Planning your project
Pricing
Cost depends mainly on how much content is custom, the hardware involved and how long the experience runs. On-site crew and travel add to event projects.
Reusing your existing CAD, BIM, footage or brand assets lowers cost. Building from photos or 2D drawings takes more modelling time.
We send an itemised quote after the scoping call. Content, hardware, crew and support are listed separately, so you see what each part costs.
Checklist
06 — Why Culenz
Culenz is an AR, VR and mixed reality company with offices across India and Dubai. We deliver projects in both markets.
One accountable team scopes, builds, installs and supports your maintenance project. You work with the same producer from the first call to the final handover.
07 — FAQs
At minimum: preventive visits, a response time for breakdowns, spare parts for critical items and software updates. For public sites, add uptime reporting and staff refresher training. Culenz writes these terms into the contract, so cover and costs are clear before anything fails.
Cost depends on the equipment, the number of visits, the response time and the spares included. A small VR station costs far less to maintain than a full museum. We quote after reviewing the installation.
Visit frequency depends on how heavily the installation is used. Busy public sites need more frequent visits than lightly used ones. We agree a schedule that suits your opening hours and footfall.
Repairs and agreed spares are covered. Replacing equipment at the end of its life is usually quoted separately. The contract lists exactly what is included, so there are no surprises.
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